real voice in real time
If you fail to respond to someone who has engaged with your content, you are missing a possible conversion opportunity. This is one of the most common mistakes businesses make. It's not due to a lack of caring. These engagements, quite simply, fall through the cracks. Hatcreek's Social Pulse helps you avoid that.
With the social pulse you'll get constant monitoring of your social platforms. This is crucial because social posts have a shelf life so timely responses are a must. When someone reaches out and engages you, we'll be there with the appropriate response.
the ground rules
Having someone speak on your behalf can be scary and that's why we build a Customer Engagement Guide. Working with you, we outline what types of engagements warrant a response and guidelines for those responses. Say a prospect asks a simple question. Using the Customer Engagement Guide we can quickly determine whether it is a question our team can answer on your behalf or if it needs to be escalated to a designated person from your team.
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